Cancellation Policy

Studio Bookings Cancellations & Reschedules

Cancellations of any kind are subject to NO REFUND POLICY. However, you may be able to reschedule your booking if your request is within a certain time frame from your scheduled event.

For individual bookings and small groups of < 3

If your request is more than 72hrs from your scheduled event – you will be able to reschedule penalty free.

If your request is between 24hrs to 72hrs of your booked experience start time, a $25.00 cancellation fee will apply, and we will issue you with a credit voucher for the remainder of your booking.  Your credit voucher is valid for 6 months from date of issue with no extensions.

If your request is within 24hrs of your booked experience start time or if you no show – due to limited seating *No refund will be given, and we will not reschedule you.

If you are cancelling or rescheduling for a second time i.e. your booking is rescheduled from a previous cancellation – we will not reschedule your tickets – it will be up to you to transfer your tickets to a person of your choosing.

For Group Bookings of 3 or more booked into public events

If you have a group booking of 3> into a mobile pop-up or public Studio experience and you notify us within less than 1 Month of your booked experience start time a rescheduling fee of $25 per person will be charged and we will issue you with a credit voucher for the remainder of your booking. Your credit voucher is valid for 6 months from date of issue.

If you have a group booking of 3> into a mobile pop-up or studio experience and you notify us within 72hrs of your booked experience start time or no show – due to limited seating no refund will be given and we will not reschedule you. You can choose to transfer or sell your tickets.

Please note: All requests submitted through the ‘Contact us Form’ are time stamped so you have peace of mind when submitting your request – please allow up to *48hrs* for a response from one our team.

Private Events, Mobile Popups, Team Building, Fundraising, Children’s Parties

Initial Bookings/Deposit

$250 of every Private group booking is the non refundable deposit.
Either (10) seats or purchase of a Private Event is required to secure your Private Event – without this, your date and time is not secure. We do not hold dates.

Final Payment/Bookings:

Final payment/bookings must be made by no later than 14 business days prior to your event date.

Cancellation of a Private Event, Mobile, Team Building or Fundraising Event.

If your Group is booked as a Private, Mobile Pop-up, Fundraising or Team Building Event and you cancel / reschedule more than one month in advance you will forfeit $250.00 of your booking as the
NON-Refundable deposit taken.

If your Private event is cancelled / rescheduled within One Month of the event you will lose the entirety of your booking as we may not be able to reallocate that event having been held by you and your group.

Cancellation of a Children’s/Kids Party

$150.00 of each Kids Party booking is the non refundable deposit.

Should you cancel a Kids party you may reschedule anytime up to 1 month prior to the booking *Penalty free.  Within 1 month to 1 week of a Kids party booking you will lose your $150.00 deposit and be issued with a credit voucher for the remainder of the booking.

If you cancel within 1 week of a Kids party booking you will lose the entire booking and not be entitled to any reschedule or credit.

If you are cancelling for a second time i.e. your booking is already rescheduled from a previous cancellation – we will not reschedule your tickets – it will be up to you to re-sell and transfer your event/booking/tickets if you so choose.

Rescheduling if there is a Government Imposed Lock-down

If your event is cancelled due to government imposed restrictions and The Collective Hervey Bay advises you of this type of cancellation you will be able to Reschedule your ticket/s penalty free. To protect our business during such difficult times – refunds will not apply in line with our normal policy.

Definitions

‘Private Event’ and ‘Private Party’ are used interchangeably throughout this website. They each hold the same meaning.

‘Corporate Team Building event’ and ‘Team Building event’ are used interchangeably throughout this website. They each hold the same meaning.